This information is conveniently contained in a support article (Opens in a new window) that no one is going to read before buying a printer. According to HP, its security updates may "block cartridges using a non-HP chip or modified or non-HP circuitry from working in the printer, including cartridges that work today." Emphasis ours. The issue is all the more infuriating because it's impossible to know which printers are affected. After the update, Dynamic Security refused to print without an authentic cartridge. According to user /r/grhhull, their 3.5-year-old printer used to merely warn about potential quality issues with the cheaper third-party carts it was running. One Reddit user spurred a 1,000-comment discussion in recent days when they posted an image (Opens in a new window) of an error message (see below) that appeared after a firmware upgrade. Reports of HP printers suddenly rejecting ink cartridges began increasing late last year as the company rolled out firmware updates. And yet, HP is still adding Dynamic Security to printers via firmware updates. HP introduced Dynamic Security in 2016, and it has been forced to pay out several class action lawsuits in the intervening years. Despite customer backlash and a series of lawsuits, HP has stepped up the rollout of "Dynamic Security" features that block printing with third-party ink cartridges.Īccording to HP, Dynamic Security is all about " the quality of our customer experience." What it actually means is that an affected printer will check for an HP authentication chip in the cartridge, and if it's not there, your printer will refuse to work. Printers are perhaps even more frustrating than they were in the pre-internet era, thanks to the way companies like HP have chosen to increase profits. Our connected world makes it simple to send documents around the world in the blink of an eye, but heaven have mercy if you ever need to print one of them.
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